Many businesses today utilize on-premises PBX systems for various reasons. They function well under normal conditions; however, what happens to your phone lines if the power were to go out or something were to happen to the building? You lose access to them. Your customers won’t be able to reach you. You can lose both revenue and the good will of your customers.
In this instance, your company wasn’t able to institute a failover mobile policy because your phone system is on the premises. Once the power goes out so does your system. But it doesn’t have to be that way, there are options that allow you to institute a failover-to-mobile policy independent of accidents or unforeseen disasters.
Key elements of a proper failover-to-mobile policy with Cloud PBX
The key to instituting a failover-to-mobile policy is to maintain a working communications system even through a crisis. And the key to maintaining a working phone system is to move your phone system and service to the cloud with a Hosted PBX solution.
When talking about a Hosted PBX system, we are referring to a service where the calling platform and features are hosted by a service provider in a remote data center—as opposed to an on-premises based PBX server that lives in a closet or server room in your office.
With a Hosted PBX system, users connect to the system by plugging their phones into the internet, instead of making calls over the traditional public switched telephone network (PSTN) that’s run by the phone company.
A Hosted PBX service enables your staff to be productive whether they’re at their desks, on the road, or there are issues in the office.
- Automatically forward desktop calls to mobile phones or ring mobile and desk phones at the same time.
- Respond faster with automatic transfers from voicemail-to-email.
- Softphone Mobile Application allows staff to use their mobile phone as an extension of their office’s Hosted PBX system. Employees won’t miss a single call while they’re on the road. When placing a call, employees can use their office caller ID instead of their own cell phone caller ID, which also saves on roaming charges.
This allows businesses to implement the policy that, in times of downtime/ interruptions, is able to re-route calls to a mobile phone or other phones–reducing the impact of the disruption. This means your customers will be able to reach you, revenue won’t be lost, and you keep the good will of your customers.
Additional considerations for your failover-to-mobile policy
In order to make the most of a failover-to-mobile policy you will want to consider several things when searching for a company to host your PBX system. The following elements should play heavily into your decision making process:
- Network Reliability: You want your provider’s network to be available even when your business’s network isn’t available.
- Automatic re-routing: In case of unexpected downtime, you will need a reliable provider that can provide automatic re-routing to a cell phones or other mobile devices.
- Plug-and-Play Phone Relocation: The ability to move phones quickly to other locations could mean the difference between a business surviving or failing.
- Mobile Softphone Contingency: This allows businesses to make calls from mobile phones as if they were in the office.
- Automated Attendant: Having a hosted automated attendant answer and route calls is vital when business faces downtime.
Once you have assessed whether your provider can offer these services you’ll be able to make an informed decision regarding your cloud voice solution, in order for it to facilitating a resilient failover-to-mobile policy.